Cancellation and Refund Policy

At IEAMC Trust, we value transparency and fairness in all our fundraising activities. This policy outlines the terms under which you can cancel or request a refund for your contributions or donations.

1. Donations and Contributions

We are deeply grateful for your generous support of our mission. Once a donation or contribution is made, it is processed immediately to support the cause or initiative specified on the fundraising page. Please carefully review the terms below:

Non-Refundable Donations

  • Charitable Nature: Donations made to IEAMC Trust are typically non-refundable, as they are directed toward supporting causes that benefit the community and specific initiatives. Once your donation is processed, it will be used to fund the respective cause.
  • Voluntary Contributions: All donations are voluntary, and by contributing, you agree that your donation is a charitable gift to the Trust. Therefore, donations made to support our cause cannot be refunded under normal circumstances.

Refunds on Mistaken Transactions

In rare cases where an error has occurred (e.g., a duplicate donation or an incorrect amount was charged), you may request a refund. To request a refund, please reach out to us within [X] days of the transaction, and we will review the request on a case-by-case basis.

  • Refund Request Process: Refund requests can be made by contacting our support team at [email address] with proof of the erroneous transaction. Refunds, if granted, will be processed within 7 business days to the same payment method used for the donation.

2. Event Donations or Ticket Purchases

If you made a donation to attend an event organized by IEAMC Trust, or purchased a ticket for an event, please see the terms for cancellation below:

Event Cancellations

  • Cancelled Events: In the event that a fundraising event is canceled or rescheduled by IEAMC Trust, ticket holders will be notified via email or through the contact information provided during registration. You will be offered the option of a full refund or a credit toward future events.
  • Refund Eligibility for Canceled Events: If you are eligible for a refund (i.e., the event was canceled and no alternative arrangement is made), your refund will be processed within 7 business days.

Non-Refundable Tickets

  • No Refunds After Event: If you decide to cancel your ticket purchase after the event has taken place, we are unable to issue any refunds. We encourage you to check your availability before committing to an event.
  • Event Rescheduling: If an event is rescheduled, ticket holders may apply their original ticket purchase to the rescheduled event. If you are unable to attend the new event date, a refund request may be made, and we will handle it on a case-by-case basis.

3. Processing Refunds

Refunds are processed in the same manner as the original payment method. Please note:

  • If your donation or payment was made via credit card or other online methods, the refund will be issued to the same payment method.
  • Depending on the payment provider, it may take up to 7 business days for the refund to appear in your account.

4. How to Request a Cancellation or Refund

If you wish to request a cancellation or refund for a donation, event ticket, or transaction, please reach out to our support team:

Please provide relevant information such as:

  • The transaction or donation details (amount, date, and payment method).
  • A description of the reason for the cancellation or refund request.

Our team will review the request and get back to you as soon as possible.

5. Changes to this Policy

IEAMC Trust reserves the right to modify or update this cancellation and refund policy at any time. Any changes will be communicated to you through email or posted on our website.