Shipping and Delivery Policy

At IEAMC Trust, we are committed to ensuring that any products or materials associated with our fundraising activities are delivered efficiently and securely. This Shipping and Delivery Policy provides important details about our delivery process for any physical goods you may have purchased or received through our fundraising initiatives.

1. Shipping and Delivery Timeframes

We aim to process and ship all orders in a timely manner. Please note the following:

  • Processing Time: All orders are processed within 7 business days of receipt of your payment. This includes order verification, packaging, and shipping.
  • Shipping Time: After your order has been processed, delivery typically takes between 7 to 14 business days, depending on your location and the shipping method selected.
  • Delays: While we strive for timely delivery, please note that external factors (e.g., weather, courier delays, public holidays) may affect shipping times. We will notify you promptly if there are any delays.

2. Shipping Methods

We use reliable and trusted courier services to deliver your orders, including but not limited to:

  • DTDC Courier
  • Ecom Express
  • India Post

3. Shipping Fees

Shipping fees are calculated based on the weight, size, and delivery location of the product(s) ordered. The applicable shipping charges will be displayed at checkout before you finalize your purchase. Please review the charges carefully before completing your transaction.

4. Free Shipping or Special Offers

Occasionally, IEAMC Trust may offer free shipping or discounted shipping rates on certain products or for specific campaigns. Such offers will be communicated through the website or promotional emails. These offers are subject to change, and specific terms may apply.

5. Shipping Address

It is your responsibility to ensure that the shipping address provided is accurate and complete. We are not responsible for any delays or issues arising from incorrect or incomplete address details.

  • Address Confirmation: Please verify your shipping address before confirming your order. If you need to make any changes to the address after placing the order, please contact us immediately at [contact email] to make the necessary adjustments. We cannot change the address once the order has been dispatched.

6. Domestic Shipping

We currently offer shipping within India only. All orders will be processed and shipped to locations within India, and shipping charges will be calculated based on the delivery address within the country.

7. Order Tracking

Once your order has been shipped, you will receive a tracking number and a link to track your order. You can use this to monitor the progress of your delivery.

  • Tracking Link: You will be notified via email once your order has been shipped, along with a tracking link that you can use to follow the delivery status.

8. Damaged or Lost Shipments

While we take great care in packaging your orders securely, in the rare event that your shipment arrives damaged or is lost, please follow the steps below:

  • Damaged Items: If you receive a damaged item, please contact us immediately at ieamctrust@gmail.com Provide your order number and photos of the damaged goods. We will arrange for a replacement or refund as per the situation.
  • Lost Shipments: If your order appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the courier service to locate the shipment and resolve the issue.

9. Returns and Exchanges

Our return and exchange policy applies to goods that are defective or damaged upon arrival. Please review our separate Return and Exchange Policy for further details.

  • Non-returnable Items: Due to the nature of our fundraising activities, all donated items and event-related materials are non-returnable unless defective or damaged.

10. Contact Information

If you have any questions or concerns regarding shipping and delivery, please do not hesitate to contact us:

11. Changes to this Policy

IEAMC Trust reserves the right to modify or update this Shipping and Delivery Policy at any time. All changes will be communicated to you through email or posted on our website.